Privacy Policy & Data Protection Statement

CareerCentra is owned and operated by iCentra Solutions Limited (the "Data Controller"). We are responsible for determining the purposes and means of processing your personal data.

For inquiries about your personal data or to exercise your data subject rights, please contact our Data Protection Officer at the above email address.

We collect personal data through several methods to provide you with the best possible learning experience and services. The types of data we collect include:

A. Data Collected Through Registration

When you create a CareerCentra account, we collect:

• First Name and Last Name
• Email Address
• Phone Number
• Location (Country/State)
• Password (securely hashed, never stored in plain text)
• Account creation date and login history

B. Data Collected Through Facilitator Applications

If you apply to become a CareerCentra facilitator, we collect:

• Full Name
• Email Address
• Phone Number
• LinkedIn URL and profile information
• Years of Professional Experience
• Specialised Domains and Areas of Expertise
• Active Professional Credentials and Certifications
• Motivation Statement (your reasons for joining as a facilitator)
• Resume and Cover Letter (uploaded as PDF or Word documents)
• Educational background and professional qualifications

C. Data Collected Through Contact and Consultation Services

When you book a consultation or contact us through our website:

• Name and Email Address (from Calendly booking integration)
• Phone Number and Messages (through WhatsApp)
• Date and Time of Consultation
• Topic or Subject Matter of Inquiry
• Any additional information you voluntarily provide

D. Technical and Website Usage Data

We automatically collect information about your interaction with our website:

• IP Address and Device Information (operating system, browser type, device model)
• Pages Visited and Time Spent on Each Page
• Links Clicked and Navigation Patterns
• Referral Source (how you arrived at our website)
• Cookies and Similar Tracking Technologies
• Approximate Geolocation (country/city level, not precise)

E. Payment and Transaction Data

If you make purchases on CareerCentra:

• Payment Method Information (processed securely; we do not store full card details)
• Transaction Amount and Date
• Invoice and Order History
• Billing Address and Currency Preference

F. Learning and Course Enrollment Data

When you enrol in programs and courses:

• Program and Course Selections
• Enrollment Date and Completion Status
• Learning Progress and Quiz/Assessment Scores
• Certification Details and Achievement Badges
• Feedback and Course Reviews

Under the Nigerian Data Protection Act (NDPA) 2023, we only process your personal data when we have a lawful basis to do so. The legal bases for our processing include:

• Consent: You have given us explicit, informed consent to process your data (e.g., upon registration and through consent checkboxes).
• Contractual Necessity: Processing is necessary to perform our services to you, such as course enrollment, payment processing, and facilitator management.
• Legal Obligation: We process data to comply with applicable laws, regulations, and regulatory requirements.
• Legitimate Interest: We process data for purposes such as improving our services, preventing fraud, conducting analytics, and ensuring platform security.

We use your personal data for the following purposes:

Service Delivery and Account Management

• Creating and managing your CareerCentra account
• Processing course enrollments and registrations
• Providing learning materials, assessments, and certifications
• Managing facilitator applications and onboarding
• Processing payments and generating invoices
• Communicating about your account status and course progress

Communication and Support

• Responding to your inquiries and providing customer support
• Sending training materials, updates, and course reminders
• Notifying you of program changes, new courses, or special offers
• Scheduling and confirming consultation sessions

Platform Improvement and Analytics

• Analyzing usage patterns to improve our website and services
• Conducting surveys and gathering feedback
• Generating anonymized, aggregated reports on learning trends
• Personalizing your learning experience and recommendations

Compliance and Security

• Detecting and preventing fraud, abuse, and security breaches
• Enforcing our Terms of Use and other agreements
• Maintaining records required by law
• Investigating complaints and resolving disputes

Marketing and Business Development

• Sending marketing communications about new programs or partnerships (only with your consent)
• Conducting market research and identifying business opportunities
• Promoting CareerCentra services to prospective learners or facilitators

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:

• Account Data: Retained for the duration of your account and for 3 years after account closure, unless required longer for legal reasons.
• Payment and Transaction Data: Retained for 7 years to comply with tax and accounting regulations.
• Facilitator Application Data: Retained for 2 years if you are not selected, or indefinitely if you become an active facilitator.
• Communication Records: Retained for 2 years unless the communication relates to a dispute or legal matter.
• Website Analytics and Technical Data: Typically retained for 12 months. Cookies are deleted based on settings (see Section 9).
• Learning Progress and Assessment Data: Retained for the duration of your certification validity and as required by partner accreditation bodies.

Upon expiration of these retention periods, your personal data will be securely deleted or anonymized, except where retention is required by law or for legitimate business purposes.

We implement comprehensive technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, and destruction:

Technical Security Measures

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols.
• Password Security: Passwords are hashed using strong cryptographic algorithms and never stored in plain text.
• Access Controls: Role-based access controls limit employee access to personal data to only those who need it.
• Firewalls and Intrusion Detection: Our systems are protected by firewalls and continuous monitoring for security threats.
• Regular Security Audits: We conduct periodic security assessments and penetration testing.

Organizational Security Measures

• Staff Training: All employees handling personal data receive data protection and confidentiality training.
• Confidentiality Agreements: Employees and contractors sign confidentiality agreements binding them to protect your data.
• Incident Response Plan: We maintain documented procedures for responding to data breaches.
• Data Breach Notification: In the event of a data breach, we will notify affected individuals and the Nigeria Data Protection Commission (NDPC) as required by law.

Note: While we take every precaution, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your data.

We may share your personal data with third parties only in the following circumstances:

Service Providers and Processors

• Email and Communication Platforms: To send you course updates and support messages.
• Payment Processors: To securely process your payments (they never receive full card details).
• Calendly: For booking and scheduling consultation sessions.
• WhatsApp Business API: For direct messaging and customer support.
• Analytics Providers: For website usage analytics and performance improvement.
• Cloud Hosting Providers: For secure storage and backup of your data.

All service providers are contractually bound to protect your data and use it only for the purposes specified.

Accreditation and Certification Bodies

• PMI (Project Management Institute): If you enroll in PMI-approved programs.
• PECB and ISO: For certification verification and credential management.
• Microsoft and other partners: To verify your completion of partner-specific programs.

Corporate and Enterprise Clients

• For organizational learning and training, we may share aggregated progress data with your employer (only with your consent and limited to necessary information).
• We do not share individual assessment scores or personal details without explicit authorization.

Legal and Compliance Requirements

• Law Enforcement: If required by law, court order, or government agency request.
• Regulatory Bodies: To comply with the NDPA 2023 and other applicable regulations.
• Business Transfers: If CareerCentra is acquired or merged, your data may be transferred as part of that transaction (with notification to you).

We do not sell your personal data to third parties for marketing purposes. Any data sharing is done only with your knowledge and consent, or as required by law.

Under the Nigerian Data Protection Act (NDPA) 2023, you have the following rights:

Right to Access

You have the right to request and obtain a copy of your personal data that we hold. You can request this by contacting privacy@careercentra.icentra.com.

Right to Rectification

If your personal data is inaccurate or incomplete, you have the right to request correction. You can update most of your information directly in your account settings.

Right to Erasure (Right to be Forgotten)

You may request deletion of your personal data in certain circumstances, such as when the data is no longer necessary for the purposes for which it was collected, or if you withdraw your consent. Note: We may retain some data for legal compliance.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another data controller.

Right to Object

You have the right to object to the processing of your personal data for marketing purposes. You can unsubscribe from marketing emails at any time using the "Unsubscribe" link.

Right to Restrict Processing

You may request that we limit how we use your personal data while we verify its accuracy or resolve a dispute.

Right to Withdraw Consent

If we process your data based on your consent, you have the right to withdraw that consent at any time. This will not affect the lawfulness of processing before withdrawal.

We use cookies and similar tracking technologies to enhance your user experience and improve our website:

Types of Cookies We Use

• Essential Cookies: Required for website functionality (e.g., authentication, security).
• Preference Cookies: Remember your preferences and settings (e.g., language, theme).
• Analytics Cookies: Track usage patterns to improve our services.
• Marketing Cookies: Used to show relevant ads and measure marketing effectiveness (only with consent).

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to:

• Accept or reject cookies
• Delete existing cookies
• Receive alerts when cookies are being set

Please note that disabling certain cookies may affect the functionality of our website.

Third-Party Analytics

We use third-party analytics services (e.g., Google Analytics) to understand how visitors use our site. These services may set their own cookies. You can opt out of Google Analytics tracking by visiting tools.google.com/dlpage/gaoptout.

CareerCentra is designed for learners aged 18 and above. We do not knowingly collect personal data from children under 18 without parental consent.

If you are under 18, you must obtain parental or guardian consent before registering for an account or using our services. If we discover that we have collected data from a child without consent, we will delete that information promptly.

Parents or guardians who believe their child has provided personal information to CareerCentra should contact us immediately at privacy@careercentra.icentra.com.

CareerCentra operates globally and may transfer your personal data to countries outside Nigeria. We ensure that any such transfers comply with the NDPA 2023 through:

• Contractual safeguards with international partners
• Implementing appropriate security measures
• Ensuring recipient countries have adequate data protection

By using CareerCentra, you consent to the transfer of your data as described in this policy.

Our website may contain links to third-party websites and services (e.g., Calendly, WhatsApp, partner certification bodies). We are not responsible for the privacy practices of these third parties.

We recommend reviewing the privacy policies of any third-party services before providing your information. Your use of third-party services is governed by their privacy policies, not this document.

iCentra Solutions Limited has appointed a Data Protection Officer (DPO) to oversee compliance with the NDPA 2023.

Filing a Complaint

If you believe your personal data has been processed in violation of the NDPA 2023, you have the right to file a complaint with:

• Our Data Protection Officer (above contact details)
• The Nigeria Data Protection Commission (NDPC) at www.ndpc.gov.ng

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. Any material changes will be communicated to you via email or a prominent notice on our website.

Your continued use of CareerCentra after such updates constitutes your acceptance of the revised Privacy Policy. Please review this policy periodically to stay informed about how we protect your data.

Version: 1.0 · Effective Date: September 21, 2026 · Next Annual Review: September 21, 2027